Privacy Policy

1.1 Introduction

Welcome to Green Technology. We are committed to protecting the privacy and personal data of our customers in accordance with the laws of the Socialist Republic of Vietnam (specifically Decree 13/2023/ND-CP). This policy explains how we collect, use, and protect your information when you book our water filter maintenance services.

1.2 Information We Collect

To provide efficient onsite technical services in Ho Chi Minh City, we collect:

• Identity Data: Full name and contact details.
• Location Data: Your specific home or office address in HCMC (District, Ward, Street) for technician dispatch.
• Technical Data: Your water filtration system brand, model, installation history, and local water quality notes.
• Transaction Data: Billing address and history of services/parts purchased.

1.3 Purpose of Data Processing

We process your data for the following legal purposes:

• Service Delivery: Scheduling and performing filter replacements and repairs.
• Reminders: Notifying you via SMS, Zalo, or Phone when your filter lifespan is expiring (essential for water safety).
• Customer Support: Responding to inquiries or emergency leak reports.
• Compliance: Meeting tax and accounting obligations under Vietnamese law.

1.4 Data Storage and Security

Your data is stored securely on our local servers or encrypted cloud databases. We implement strict technical measures to prevent unauthorized access. In the event of a data breach, we will notify you and the relevant Vietnamese authorities as required by law.

1.5 Third-Party Disclosure

We do not sell your data. We only share information with:

• Authorized technicians and logistics partners within HCMC.
• Payment gateway providers for secure transactions.
• State authorities upon legal request.

1.6 Your Rights

Under Vietnamese law, you have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications.